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Article Detail
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Talent Management Practices in Service Sector: Evidences from Literature Review
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| Author:
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DR.SAHILA CHAUDHRY, D. BABIN DHAS
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| Abstract:
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Through this paper, an attempt has been made to examine the talent management practices and their significance, challenges faced in the process of talent management and measures initiated for talent management in service sector. To review the literature, a range of sources were searched on the topic and 83 research papers have been selected as sample, out of which 47 papers are from other countries i.e. international studies and 36 papers are from India i.e. national studies published during 2004-2020. It has been found that most of the research work has been done in India, UK and USA, and few other countries have also shown their interest in this stream. The results also show that all the sectors, whether it is banking, IT, insurance, pharmaceutical, or education, etc. are using talent management practices to get success in this global and technological era. Most commonly used talent management practices in service sector are planning, organizing, recruitment, selection and succession planning, training and development, performance management, career planning, engagement, attraction and retention, and individual differences. However, talent attraction, talent acquisition, talent evaluation, talent development, employee engagement, management of high performers and high potentials, setting of reward structure, lack of subordination, business ethics, etc. are the main challenges faced by the organizations in talent development. On the other hand, individual professional development, leadership development, team development, critical job identification, performance management, equitable and fair treatment, learning/training, succession planning, integrated human resources management systems, competency development, knowledge creation, building self-confidence, focus on managerial staff, etc. are the measures initiated for talent management in service sector.
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| Keyword:
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Talent Evaluation, Competency Development, Human Capital, Employee Engagement, Compensation Management.
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| EOI:
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| DOI:
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https://doi.org/10.31838/ijpr/2020.SP2.117
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| Download:
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