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Smart Queue Management System
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| Author:
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IVANDRO MAURO NHANCOLO, HAIRUL AYSA BINTI ABDUL HALIM SITHIQ , NOR AZLINA BINTI ABD RAHMAN
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| Abstract:
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People usually wait for long time in queues in many different places in order to get a service, without knowing the
real waiting time and without doing anything productive while waiting, which causes customers dissatisfaction and a
very bad user experience. Others, after realizing that the waiting time longer than expected, abandon the queue
without notifying the service providers, which causes a huge number of tickets to be called without any recipients.
Many businesses have been using queue systems to manage users flow in the services center which are not
effective in addressing those issues. This paper discusses about a Smart Queue Management System (SQMS) which
will be implemented to solve those problems. The SQMS will allow the users to book their queue ticket through
their mobile phones and be able to monitor and get regular updates about the queue status through their phones.
Users will be able to know the queue status before even joining the queue. Furthermore, a secondary research
was conducted, which was helpful in studying the user’s behavior while queuing, as well as a primary research to
understand and analyze the user’s requirements. In addition, similar existing systems were reviewed and analyzed
to understand the disadvantages and advantages of those systems which could be applied in the SQMS. The SQMS
aims to address all the issues found and take into consideration the users’ requirements to provide a smarter way
of queueing, in which the outcome is provided in the system framework.
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| Keyword:
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Queue Notifications, Queue Management, Real time updates, Smart Queue
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| EOI:
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| DOI:
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| Download:
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