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Investigating patient and staff satisfaction before and after the establishment of the clinical services governance system in Ayatollah Kashani Medical Center in Shahrekord
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| Author:
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LEILA RIAHI, SHAHIDEH ALLAHVERDI, SEYEDE SOMAYEH FORGHANI DEHNAVI, NEHZAT GOUDARZI
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| Abstract:
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Background and Aim: Clinical governance is a framework for improving the quality of clinical services and increasing the responsiveness of providers and healthcare providers to patients. It plays a key role in improving the quality of emergency performance. Accordingly, the aim of present study is to investigate the satisfaction of patients and staff before and after the establishment of the clinical services governance system in Ayatollah Kashani Medical Center in Shahrekord.
Methods: This research is an applied study in terms of aim and descriptive, correlational and field study in terms of method. The statistical population of the study included patients and staff of emergency department of Ayatollah Kashani Educational and Medical Center and the research environment was Ayatollah Kashani Educational and Medical Center in Shahrekord. Due to the high number of patients (N = 3700), random sampling was done on this group (n = 300) and data on staff were collected using census method (n = 100). Data collection tool in the two stages of before and after establishment of the clinical services governance system were two standard questionnaires of patient satisfaction questionnaire and staff satisfaction questionnaire. Their validity and reliability had already been confirmed. In this study, data were analyzed using non-parametric statistics (paired t-test).
Results: The mean satisfaction of staff before and after establishment of the clinical governance system was 2.9575 and 2.9009, respectively. The mean satisfaction of patients before and after establishment of the clinical governance system was 2.2211 and 3.8269, respectively. There was a significant difference between the indicators of patient satisfaction with t-statistic (27.346), indicating the confirmation of the research hypothesis and the effectiveness of establishment of clinical governance system on this indicator. In the staff satisfaction indicator, the results were not significant, indicating that the establishment of clinical governance had no effect on this indicator.
Conclusion: According to the interpretation of the results obtained from the staff satisfaction before and after the establishment of the clinical services governance system, this indicator showed a decrease in the level of satisfaction of emergency department staff compared to the conditions before the establishment of clinical governance
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| Keyword:
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Clinical services governance system, Patient satisfaction, Staff satisfaction, Medical training cente
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| EOI:
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| DOI:
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https://doi.org/10.31838/ijpr/2021.13.01.826
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| Download:
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