|
Knowledge, Attitude and Practice of Health Care Professionals and Staff Towards Deaf Patient Services in Malaysia
|
|
| Author:
|
NUR AZRIDA AZHARI WASI, PALANISAMY SIVANANDY, SITI NUR-HUSSAINI MOHAMAD TERMIZI, MUHAMMAD FIKREE AHMAD, MOHD FIRDAUS ABDULLAH, UMI AQILAH AMIR
|
| Abstract:
|
A mixed quantitative and qualitative cross-sectional study was conducted to assess the knowledge, attitude, and practices of HCPs and Staff towards deaf patients’ requirements and services. A pre-validated questionnaire consists of 34 questions prepared in English and Malay language version was used in this study. In this study, more than 90 percent (n=20) of the respondents do not have any sign language background, around 59 percent (n=13) provided deaf patient services earlier either directly or indirectly, and 50 percent (n=11) of the respondents do not encounter any deaf patient directly in the previous year. Nearly half (n=13, 48.15%) of the respondents have a misperception about the need for deaf patient’s services and a significant number of respondents believe the communication barrier is the main reason for not providing adequate services to deaf individuals. The majority of staff (n=12; 54.5%) rely on writing back and forth which is not the most effective communication with deaf patients. All our respondents aware of the importance of sign language to effectively communicate with deaf individuals. This study strongly recommends the hospital management and health ministry include tailor-made deaf patient services and periodical staff training programs at all hospitals in Malaysia.
|
| Keyword:
|
Disabilities, Deaf, Services, Communication, Sign language, Healthcare.
|
| EOI:
|
-
|
| DOI:
|
https://doi.org/10.31838/ijpr/2021.13.01.757
|
| Download:
|
Request For Article
|
|
|