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Nurse Caring Behavior Towards Patient's Satisfaction at In-Patient of Public Health Center
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| Author:
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YENNY MARTHALENA, HARDONO, JANU PURWONO, NUR SEFA ARIEF HERMAWAN, RITA SARI, USWATUN HASANAH, NURY LUTHFIYATIL FITRI
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| Abstract:
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Nurses who are providing nursing care to patients in the hospital are nurses who have a caring attitude. Nurses' caring behavior will allow the establishment of a harmonious interpersonal relationship between nurse-patient and meet patient needs, which can provide satisfaction to patients. The presurvey results in the working area of the in-patient public health center in Ketapang of North Lampung Regency show that the average number of hospitalized patients during the last three months has decreased. The research objective was to determine the correlation between caring nurse behavior and patient satisfaction at the in-patient public health center's working area in Ketapang of North Lampung Regency 2020. This type of research is quantitative, with a cross-sectional approach. This research population was all patients who received services at the working area of the in-patient public health center in Ketapang of North Lampung Regency totaling 3382 patients. The sample was 98 people using the accidental sampling technique. Data collection used a questionnaire. The data analysis used was chi-square. The results showed most of the caring behavior in the good category was 52 respondents (53.1%); most of them were satisfied with 56 respondents (57.1%). There is a correlation between caring nurse behavior and patient satisfaction at the in-patient public health center's working area in Ketapang of North Lampung Regency 2020 (p-value 0.018). Suggestions to the working area of in-patient public health center in Ketapang of North Lampung Regency improve caring behavior, from every aspect, especially the part that the patient considers terrible.
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| Keyword:
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Caring Behavior, Patient Satisfaction
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| EOI:
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-
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| DOI:
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https://doi.org/10.31838/ijpr/2021.13.01.683
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| Download:
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