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Published by : Advanced Scientific Research
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IJPR 9[3] July - September 2017 Special Issue

July - September 9[3] 2017

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Investigating of the Factors affecting the occurrence of Medical Errors: A Survey of the Process-Oriented Approach

Abstract: Process orientation is a new approach that leads to obtaining efficiency and effectiveness in the hospitals. In fact, the process orientation in hospitals is an instrument for measuring and evaluating the work process of the hospital staff, which, in addition to cost reduction, can lead to better patient care and service quality. This study was conducted to investigate the components and indicators of process orientation in preventing the occurrence of medical errors in hospitals. This study was conducted following an exploratory study design. The statistical population included 212 medical staff of educational hospitals in Arak. The identification of dimensions and indicators of process orientation, based on the theoretical foundations of the research and views of 15 experts, was performed using the Delphi method. Questionnaire was used as data collection instrument to investigate the effect of process orientation on preventing medical errors. The overall internal reliability was found to be 0.89, using Cronbach's alpha. The research questionnaire was validated using Experts’ views. Moreover, data were analyzed using confirmatory and exploratory factor analysis, Bartlett’s test, and KMO indicator, along with SPSS.16 software and LISREL software. The results showed that the 4 factors, namely structure and process, process-oriented attitude and beliefs, process management, process framework, and process strategic objectives, were the components of process orientation, effective in preventing the occurrence of medical errors. Also, there was a huge gap between the "process management" factor with a score of 56% and the desired situation. Process-oriented approach is preferred by hospitals. Therefore, planning on achieving a process-oriented hospital should be one of the most important priorities of hospital managers.
Keyword: Process-oriented hospital, Process orientation, Medical Error, Hospital management, Process Management
DOI: https://doi.org/10.31838/ijpr/2020.12.04.062
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