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The Influence of Physicians Social Capital on Patients Satisfaction
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| Author:
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MAJID TAHERI, MOHAMMAD TAVAKOL, SADEGH SAMADI, SAEED AMINI
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| Abstract:
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Social capital could be a critical element for success of a health-care organization. Toward this end, patient-reported outcomes such as treatment satisfaction are essential for successful evaluation and treatment of patients. This aimed to assess the correlation between social capital of physicians and the satisfaction of patients. The study setting included 4 hospitals affiliated with Shahid Beheshti University of Medical Sciences, Tehran, Iran. After applying the inclusion and exclusion criteria and statistical formulas, 100 physicians through census method and 400 patients through quota sampling were entered to the study. The data were collected using the standard questionnaire of physicians’ social capital and a researcher-made patient satisfaction questionnaire. The analyses were performed using SPSS 22 software. The results showed that there is a positive correlation between physicians’ social capital and patients’ satisfaction (r= 0.79). This correlation was also observed in all dimensions of social capital and satisfaction. The mean score of physicians’ social capital has been reported to be 136.6±1.69 out of the total score (36-180) and the mean score of patients’ satisfaction was also 83.2±0.44 out of the total score (23-115). The association between social capital and gender, education level, and the physicians' experience was significant (P<0.05). There was also a significant association between satisfaction and education level, employment, and supplementary insurance of patients (P<0.05). This analysis demonstrated that physician social capital is an effective factor on patients’ satisfaction. Mutual understanding, social cohesion and inclusion, build solidarity and trust, and shared aims are among the strategies to increase the level of social capital of physicians and provide high-quality care.
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| Keyword:
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Social Capital, Patient Satisfaction, Quality of Care, Physician, Medical Sociology.
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| EOI:
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| DOI:
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https://doi.org/10.31838/ijpr/2020.12.03.010
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| Download:
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