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Published by : Advanced Scientific Research
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IJPR 9[3] July - September 2017 Special Issue

July - September 9[3] 2017

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Article Detail

Rejection and Breaks in Pharmaceutical Call Center

Author: M.MULLAI
Abstract: We are examining an individual queue in a Pharmaceutical call center having necessary Poisson arrivals, multiple levels of non-homogeneous service having various service distributions relative to unexpected breakdowns and mandatory abandonment in a Pharmaceutical call center with average abandonment durations. After the initial service, the Pharmaceutical call center usually provides the next level utility. After the procedure of each level of utility, the Pharmaceutical call center will mostly take mandatory periods of abandonment. A server might have a breakdown at few service distributions at an exponential level randomly. This work also aims to completely make the negative customers vanish and this is not an immediate move whereas it takes a certain amount of time to do this process. The probability generating functions that mostly depend on time would usually be received in a non-implicit manner and the results obtained in such a way are also steady. We can also calculate the mean number of consumers that are waiting and the time of waiting.
Keyword: Poisson arrival, probability generation function, stable state, non-dynamic state, expectation of length of queue.
DOI: https://doi.org/10.31838/ijpr/2019.11.04.036
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